Return and Exchange Policy

We are committed to ensuring our customers’ satisfaction and trust. Therefore, we offer a flexible return and exchange policy in accordance with the regulations in force in the Kingdom of Saudi Arabia and the Gulf Cooperation Council (GCC) countries.

First: Return Policy

  • Customers may request a product return within 7 days from the date of receipt in the following cases:
  • The product will be inspected by our support team before approving the return. Once approved, the refund will be processed within 5 to 10 business days using the original payment method.
  • Returns do not apply to products that have been opened, used, or tampered with, unless a manufacturing defect is confirmed.

Second: Exchange Policy

  • Products may be exchanged for another item within 7 days of receipt, provided they are in their original condition and have not been used.
  • In the event of a manufacturing defect, the company will cover all shipping and exchange costs.

Important Notes:

  • Customers must contact us through Customer Service or by email before sending any product for return or exchange.
  • Refunds cannot be issued for orders paid using gift vouchers or discount coupons.
  • The company reserves the right to refuse any return or exchange request that does not meet the conditions stated above.
  • If the product is received after the specified period or not in its original condition, the request will not be accepted.
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