• The product will be inspected by our support team before approving the return. Once approved, the refund will be processed within 5 to 10 business days using the original payment method.

• Returns do not apply to products that have been opened, used, or tampered with, unless a manufacturing defect is confirmed.

Second: Exchange Policy

• Products may be exchanged for another item within 7 days of receipt, provided they are in their original condition and have not been used.
• In the event of a manufacturing defect, the company will cover all shipping and exchange costs.

Important Notes:

• Customers must contact us through Customer Service or by email before sending any product for return or exchange.
• Refunds cannot be issued for orders paid using gift vouchers or discount coupons.
• The company reserves the right to refuse any return or exchange request that does not meet the conditions stated above.
• If the product is received after the specified period or not in its original condition, the request will not be accepted.